THE COMPANY THAT BUILT THIS TOWN did not begin with a mission statement or a PowerPoint presentation or a pitch deck. It began, according to the people who were there, with a question.
The question was: “What if the internet were actually good?”
It was asked at a dinner table in Milwaukee in the spring of 2025, by a person who had spent the previous eight years working in consumer AI and who had reached, in their early forties, the specific professional despair of someone who is very good at making something they have started to believe they shouldn’t be making.
“I had built things people used every day,” this person said. This person asked not to be named in this article, which they agreed to give, and will be referred to, at their request, as the Founding Technologist. “Things that were technically impressive. Things that worked. And I had watched what happened to those things once they got into the market. Once the engagement metrics got involved. Once the advertiser goals got factored in.” A pause. “I had watched good tools become bad machines, and I had helped that happen, and I decided I was done helping that happen.”
The question — what if the internet were actually good? — was answered, over the course of the following six months, by the Founding Technologist and five colleagues who had reached similar conclusions at similar points in their careers. The answer, as the company now describes it, was: start over. Not rebuild the existing internet. Start a new one. A real one. In a real place.
“The decision to build a physical town was not metaphorical,” said one member of the founding team, who was more willing to talk and who works, as of this morning, in the factory’s second-floor operations suite. “We genuinely believe that the internet needs to be rooted somewhere. That it needs to have a community. That the reason the old internet felt different was that it was made by specific people in specific places with specific relationships to the people they were making it for. We wanted that back. And you can’t have that back on the cloud. You have to have a place.”
The site selection process, which began in the summer of 2025 and lasted four months, evaluated forty-three potential locations in the Midwest: former industrial towns, post-mill communities, places where the infrastructure of manufacturing existed but the manufacturing had stopped. The criteria included access to the Great Lakes — “non-negotiable,” the founding team says, because “people who grew up near big water have a different relationship with scale and with patience” — a population with significant manufacturing history, affordable and restorable industrial real estate, and what the site selection team described in their report as “civic personality.”
“Civic personality” is a phrase that the founding team has used repeatedly and which, when pressed, they define as something like: a community that still believes in community. That still does the things — the town councils, the church suppers, the high school football — that require people to show up for each other in physical space and act as if the place they live together is worth investing in.
“A lot of places have the buildings but not the culture,” said the founding team member in operations. “The Lakeland plant site had both. The people here remember what it was like when it worked. And they’re still here. That means something.”